Your privacy is not merely a legal obligation to us — it is a core value we uphold. This document clearly sets out what data we collect, why we need it, how it is used, and your rights as a Naga11 player in Malaysia.
The core principles governing how we handle every piece of information you entrust to us.
This Privacy Policy ("Policy") is issued by Naga11 ("we", "Company", "Platform") and applies to all users who access or use the naga11.ws platform, the Naga11 mobile app, or any services provided by us to users in Malaysia.
We understand that your personal data is a trust you place in us. Naga11 takes this responsibility very seriously. Every decision about how we handle your data is made with your interests as a player first, and with your privacy protected at every step.
This Privacy Policy is prepared in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and the highest international data protection principles. We are committed to ensuring that your data is processed lawfully, fairly, and transparently at all times.
By registering for or using the services Naga11, you agree to the data protection practices set out in this Policy. If you do not agree with any part of this Policy, you are advised not to use our platform. If you have any questions about this Policy, please contact us at privasi@naga11.ws.
Naga11 collects various categories of personal data from you depending on the services you use and how you interact with our platform. Below is a detailed explanation of each data category:
| Data Category | Example | Basis |
|---|---|---|
Identity Data To verify your identity |
Full name, MyKad number, date of birth, gender, selfie photo | Legal Obligation |
Contact Data To communicate with you |
Email address, Malaysian phone number, residential address | Contractual Agreement |
Financial Data For deposit & withdrawal processing |
Bank name, account number (last 4 digits), eWallet ID (Touch 'n Go, GrabPay, DuitNow) | Contractual Agreement |
Transaction Data Financial activity records |
Deposit history (MYR), withdrawals, betting history, wins and losses | Legitimate Interest |
Technical Data For platform security & improvement |
IP address, device type, operating system, web browser, approximate location data | Legitimate Interest |
Usage Data To understand how you use the platform |
Games played, sports followed, session duration, clicks and navigation within the platform | Consent |
Communication Data Support interaction records |
Live Chat records, support emails, help tickets, call recordings (where applicable) | Legitimate Interest |
Naga11 does not collect sensitive data such as medical information, religious beliefs, or political views unless specifically required by law. We also do not store full credit or debit card numbers — payment information is processed directly through licensed and secure payment gateways in Malaysia.
Naga11 only processes your personal data where a valid legal basis exists. We have identified four primary legal bases applicable to our operations:
All data processing carried out by Naga11 is for the purposes explicitly stated and will not be used for any other purpose without notifying you in advance.
Naga11 does not sell your personal data to any third party. This is a non-negotiable commitment. However, in the course of normal business operations, there are situations where we may need to share your data with certain parties:
In some cases, your data may be processed outside Malaysia by our international service providers. When this occurs, Naga11 ensures that protections equivalent to Malaysia's PDPA 2010 are applied through binding data processing agreements.
All third parties that receive data from Naga11 bound by strict confidentiality and data protection agreements. They are only permitted to use data for agreed purposes and may not use your data for any other reason.
Naga11 continuously invests in the latest security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The following are the key security measures we have in place:
While we take all reasonable steps to protect your data, no system can guarantee absolute security. In the event of a data breach that may affect your rights or freedoms, Naga11 will notify the relevant authorities and you within 72 hours, in accordance with data protection best practices.
Platform Naga11 uses cookies and similar tracking technologies to enhance the user experience, ensure security, and understand how our platform is used. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Required for core platform functionality – login, sessions, and security. Cannot be disabled. | Session / 30 days | |
| Storing your preferences – language, display settings, and favourite sports categories. | 1 year | |
| Helps us understand how users interact with the platform for continuous improvement. | 2 years | |
| Used to display promotions and offers relevant to your interests. Requires consent. | 90 days |
You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. Naga11. For more information on how to manage cookies in popular browsers, please refer to your browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 and our privacy policy Naga11, you have the following rights regarding your personal data:
To exercise any of the above rights, please contact the Naga11 Data Protection Officer (DPO) by email at privacy@naga11.ws with the subject line "Data Rights Request – [Request Type]". Include a copy of your MyKad for identity verification. All requests will be processed within 21 working days.
Naga11 does not retain your personal data for longer than necessary. Retention periods are determined by the original purpose of collection, legal requirements, and legitimate business interests.
| Data Type | Retention Period | Reason |
|---|---|---|
| Identity Data (KYC) | 5 years after account closure | AML & legal requirements |
| Transaction Records | 7 years | Malaysian tax & audit requirements |
| Support Chat Records | 3 years | Dispute resolution & improvement |
| Gaming / Betting Data | 5 years | Regulatory requirements |
| Technical Logs | 90 days | Security & debugging |
| Marketing Data | Until consent is withdrawn | Consent-based |
Once the retention period has expired, data will be securely deleted or fully anonymised so that it can no longer be linked to your identity. The data deletion process adheres to internationally recognised security standards.
Service Naga11 no is intended for individuals aged 21 and above. We take the protection of minors very seriously and have specific measures in place to prevent underage access.
If you suspect that someone under the age of 21 is using the platform Naga11, please report it to us immediately at privacy@naga11.ws or via Live Chat. We will respond promptly to investigate and take appropriate action.
Naga11 reviews and updates this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. When material changes are made to this policy, we will notify you via:
Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy. We recommend reviewing this page periodically.
If you have any enquiries, concerns, or complaints regarding how Naga11 handles your personal data, please contact our Data Protection Officer:
This Privacy Policy was last updated on January 2026. The latest version is always accessible at naga11.ws/privacy-policy.
Please also read the other policies governing the use of our platform.